Georgian Houses of London respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use our website, contact us or subscribe to our mailing list, how we use that information, and your rights under UK data protection law.
Our contact details
Name: Georgian Houses of London
Trading Address: 54 Poland Street, SoHo, W1F 7NJ, United Kingdom
Registered Address: 8 Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU
Phone Number: +44 20 3987 1739
Email: website@georgianhousesoflondon.com
For the purposes of UK data protection law, Georgian Houses of London is the data controller responsible for the personal information described in this policy.
We are registered with the Information Commissioner’s Office under registration number ZA756528.
What information we collect
Depending on how you interact with us, we may collect and process the following information:
- Your name
- Your email address
- Your telephone number, if you choose to provide it
- Information you provide when contacting us through the website
- Your newsletter subscription preferences
- Technical information about how you access and use our website
- Information about your interaction with the website, such as pages viewed, traffic sources, engagement, approximate location, device type and browser type
We do not intentionally collect sensitive personal information through this website.
How we collect your information
Most personal information we process is provided directly by you, for example when you:
- Contact us through a website form
- Contact us by email or telephone
- Subscribe to our mailing list
We may also collect information automatically when you use our website through cookies and similar technologies, where you have given the appropriate consent.
Contact forms and enquiries
When you contact Georgian Houses of London through our website, we may collect your name, email address, telephone number if provided, and any information you include in your message.
We use this information to:
- Respond to your enquiry
- Communicate with you about your enquiry
- Provide information or services you have requested
- Keep appropriate records of correspondence
- Administer and improve our services
Our lawful basis for processing this information is normally our legitimate interest in responding to enquiries and operating our organisation effectively.
Where your enquiry relates to services you may wish to engage us to provide, processing may also be necessary in order to take steps at your request before entering into a contract.
We normally retain general enquiry correspondence for up to 24 months after the last meaningful communication, unless there is a legal, contractual or operational reason to retain it for longer.
Newsletter subscriptions
If you choose to subscribe to our mailing list, we collect your:
- Name
- Email address
We use this information to send you news, updates and other relevant communications from Georgian Houses of London.
Our lawful basis for sending these communications is your consent.
You can withdraw your consent at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.
We use Mailchimp to manage our mailing list and distribute email communications. Your name, email address and information relating to your subscription and interaction with our emails may therefore be processed by Mailchimp on our behalf.
Mailchimp and some of its service providers may process information outside the United Kingdom, including in the United States. Where personal information is transferred internationally, appropriate safeguards are used in accordance with applicable data protection law.
We retain your mailing list information while you remain subscribed. If you unsubscribe, we may retain limited information on a suppression list so that we can respect your request not to receive further marketing communications.
We will not add you to our mailing list simply because you contact us through the website unless you have separately chosen to subscribe.
Website analytics
We use Google Analytics 4, commonly known as GA4, to help us understand how visitors use the Georgian Houses of London website.
Google Analytics may collect information including:
- Pages viewed
- Time spent on the website
- Website engagement
- General traffic and usage patterns
- How visitors arrived at the website
- Approximate geographical location
- Device and browser information
- Interactions with website content
We use this information to understand website performance, identify popular and useful content, monitor engagement and improve the website and the experience we provide to visitors.
We do not use Google Analytics to intentionally identify individual visitors.
Google states that IP addresses collected by Google Analytics are not logged or stored within Google Analytics.
Google Analytics uses cookies and similar technologies which are not strictly necessary for the operation of the website. We therefore only enable analytics where you have given consent through our cookie consent system.
You can withdraw or change your cookie preferences at any time through the cookie settings available on the website.
Our standard Google Analytics user and event-level data retention period is 14 months. Some aggregated reporting data may be retained by Google Analytics for longer.
Further information about the cookies used on this website can be found in our Cookie Policy.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly. These may be placed without your consent where they are strictly necessary.
Other cookies, including analytics cookies, will only be used where you have given consent.
When you first visit the website, you will be given the opportunity to accept or reject non-essential cookies and to manage your preferences.
You can change your preferences at any time using the cookie settings available on the website.
More detailed information about the individual cookies and services we use is available in our Cookie Policy.
Website hosting and technical information
When you visit our website, our website hosting provider and other technical service providers may automatically process limited technical information necessary to deliver, secure and maintain the website.
This may include:
- IP address
- Browser and device information
- Date and time of access
- Requested pages
- Server and security logs
- Information relating to website errors or suspicious activity
We process this information where necessary for our legitimate interests in operating, maintaining and protecting our website and systems.
Technical and security logs are retained only for as long as reasonably necessary for security, troubleshooting, administration and legal purposes.
How we use your information
We may use your personal information to:
- Respond to enquiries
- Provide information or services you request
- Communicate with you
- Send newsletters where you have subscribed
- Operate and administer our website
- Understand how our website is being used
- Improve our website, content and services
- Maintain the security and integrity of our systems
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims where necessary
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose or are otherwise permitted or required to do so by law.
Our lawful bases for processing
Under UK data protection law, we rely on one or more of the following lawful bases:
Consent
Where you have actively agreed to the processing, for example when subscribing to our mailing list or consenting to analytics cookies.
You may withdraw your consent at any time.
Legitimate interests
Where processing is reasonably necessary for the operation of Georgian Houses of London and does not override your rights and interests. This includes responding to enquiries, administering the website, maintaining website security and improving our services.
Contract or steps before entering into a contract
Where processing is necessary to provide services you have requested or to take steps at your request before entering into an agreement.
Legal obligation
Where we need to process or retain information in order to comply with a legal requirement.
Who we share your information with
We do not sell your personal information.
We may share information with trusted organisations that provide services to us where this is necessary for them to perform those services.
These may include:
- Website hosting and technical support providers
- Email and communications providers
- Mailchimp, for mailing list management and email distribution
- Google, in connection with Google Analytics
- Website security, backup and maintenance providers
- Professional advisers where necessary
- Regulators, law enforcement bodies or other organisations where disclosure is required by law
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
International transfers
Some of the organisations we use, including Mailchimp and Google, may process personal information outside the United Kingdom.
Where personal information is transferred to a country that does not provide an equivalent level of data protection, the relevant provider is required to use appropriate safeguards recognised under UK data protection law.
These may include recognised adequacy arrangements, approved contractual safeguards or the UK International Data Transfer Addendum.
How we store and protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Information may be stored within our:
- Website and hosting systems
- Email systems
- Mailing list platform
- Analytics services
- Secure administrative systems
Access to personal information is limited to those who reasonably need access to it.
No method of transmitting or storing information electronically can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we process.
How long we keep your information
We do not keep personal information for longer than reasonably necessary.
As a general guide:
- Contact form and general enquiry information is normally retained for up to 24 months after the last meaningful communication
- Newsletter subscriber information is retained while you remain subscribed
- Limited suppression information may be retained after you unsubscribe so that we can respect your marketing preferences
- Google Analytics user and event-level data is normally retained for 14 months
- Technical and security logs are retained for an appropriate period determined by our hosting and security requirements
- Information connected with a contract, legal obligation or potential legal claim may be retained for longer where necessary
We periodically review the information we hold and delete or anonymise information that is no longer required.
Automated decision-making
We do not use the personal information collected through this website to make automated decisions that produce legal or similarly significant effects on individuals.
Your data protection rights
Under data protection law, you may have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to correct personal information you believe is inaccurate and to complete information you believe is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances, including where we rely on legitimate interests or use your information for direct marketing.
Your right to data portability
In certain circumstances, you have the right to ask us to transfer information you have provided to us to another organisation or directly to you.
Your right to withdraw consent
Where we rely on consent to process your information, you may withdraw your consent at any time.
Your rights vary depending on the circumstances and the lawful basis we rely upon.
You are not normally required to pay a fee for exercising your rights.
If you wish to exercise any of these rights, please contact us at:
Email: website@georgianhousesoflondon.com
How to complain
If you have concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Further information is available from the Information Commissioner’s Office website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, the services we use or applicable legal requirements.
We encourage you to review this page periodically.
Last reviewed and updated: September 2026